LIVE PLANT POLICY
All stock sold is considered to be alive and true to name. We do our best to offer our high-quality plant products. While our priority is to our local Kootenay customers, we do offer a small selection of mail-order plant products across Canada.
Before planting, be sure to read our online planting recommendations associated with your order. These planting recommendations and guides are listed on each product page and are meant to provide adequate information for that particular plant to thrive. Following these planting methods should ensure that your plants get a good start and stays healthy and productive. Still need more information or have questions about a plant your ordered? Contact email@example.com as we are here to help you out with professional advice.
Not satisfied with your order?
While we do our best to provide only high-quality stock, we realize perfection isn’t always attained when working with live plants and human fallibility.
After receiving your order, please inspect all items. If there are any major problems or shortages, please file a claim through our website within 10 days of receiving your order. We cannot accept claims for shortages or other problems made more than 10 days after receipt or delivery of your order.
We do not accept physical returns of live plants to minimize our risk of potential contamination in our organic growing system.
Upon opening your mail order or transporting your plants home, your plant may have crimped, yellowed, or dropped leaves. Please note that this tends to be cosmetic and is a natural reaction to the change in environment through transit. We love our plants and do everything we can to assure that they will arrive happy and healthy, however it is normal for some plants to experience stress through shipping and handling. Unless there is major damage, a little tender loving care can go a long way in revitalizing the plant. If you think there is a major concern, file a claim here.
Our Plant Quality Guarantee
We guarantee that all plants sold are considered alive, true to type and when given proper care, will grow and thrive. If you have any concerns about the quality of your ordered plants, please file a claim through our website within 10 days of receiving your order.
Since plants are living creatures and can be damaged by frost, heat, diseases and pests, we cannot be responsible for any plants once they are in your care after the initial 10-day window, with the exception of our additional Bare-Root Plant Guarantee (below). Although we sell many hardy plants, we cannot guarantee overwinter survival due to factors beyond our control and it is the customer’s responsibility to learn about and mitigate any potential risks.
Bare-root Plant Guarantee
In addition to our standard Plant Quality Guarantee, we guarantee that our bare-root plants will break dormancy in their first year. We currently have a 97% success rate! All bare-root plants that, when cared for correctly, fail to leaf out by August 1st of the purchase year, will be eligible for a full replacement credit. All bare-root plants that leaf out, but die before August 1st, when cared for correctly, will be eligible for a credit valued at half the original sale price. All Bare-root Plant Guarantee claims must be made no later than August 15th of that purchasing year.
Submitting a Plant Guarantee Claim
You will be required to submit photos of the plant, write a description of care and provide proof of payment. Due to the nature of growing plants (weather, care, etc.), only certain circumstances will be reviewed for replacement or store credit. We reserve the right to deny a claim if we find evidence that the plant was neglected or damaged due to customer error or lack of care. Start a claim.
We guarantee that all products listed as Certified Organic have been grown under and meet Canadian Organic Standards. We are certified organic by PACS #16-786.
Due to the growth of our farm and nursery, we have been unable to keep up with demand by growing everything ourselves. We grow our certified organic vegetable and herb transplants as well as some select berries/small fruits. For everything else, we ensure our growers and suppliers meet our requirements and standards that we pass on to you. Although not all of the products are certified organic, we ensure the products will meet the requirements of the 12-month planting rules regarding the certification and are not sprayed before entering our farm. We can provide affidavits for certified growers for their certification documentation.
Bare-roots will appear slightly dehydrated or life-less since they are dormant. Review each product’s Grow Guide for bare-root planting advice before arrival. Most bare-roots should be planted as soon as the soil can be worked to avoid extra desiccation. If planting must be delayed, review it’s Grow Guide for storage details and ensure the roots do not dry out.
Most plug plants may look poorly upon arrival due to handling during fulfillment or shipping. Please place pugs into pots or the final planting location, ensuring that they are well watered to become best established. Review the Grow Guides for more information.
Sweetpotato slips may arrive yellow and look poor. Please place slip roots in non-chlorinated, room-temperature water in a warm and bright location to rejuvenate before planting. Review the Grow Guides for more information.
We do our best to provide clean, disease-free seed for producers and home-gardeners. Please note that seed garlic may have begun to sprout before delivery due to vernalization.
Potted nursery stock does not qualify for shipping due. We refuse to increase our prices to hide additional shipping costs like many other online nurseries as it is unfair to the majority of customers who are not utilizing shipping. Bare-root asparagus crowns, cane-fruits, strawberry crowns, herb plugs, sweetpotato slips and seed garlic do qualify for shipping. Please view our SHIPPING POLICY.
Last Updated: 01/25/23