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LIVE PLANT POLICY

If you are not satified with your order, please contact us at sale@lindenlanefarms.ca for assistance with plant care, planting, harvest and more. Also view our Grow Guides as they are valuable resources for Kootenay growers.

We will stand behind our high-quality plant nursery stock. If you have an issue with a plant purchased from us, please contact us immediately. Also contact us if you are not satisfied with any of our live plant products such as garlic, sweetpotato slips, herb plugs and bare-roots. Due to the nature of growing plants (weather, etc.), only certain circumstances will be reviewed for replacement or credit. We cannot accept returns of live plants.

Organic Vegetable & Herb Transplants

Please contact us as soon as possible if you are unsatisfied with our vegetable and herb transplants. Please view the specific Grow Guides for each product listed on our website. We do our best to ensure all the plants grown on our farm are disease, pest and virus free. These products are unavailable for shipping, but may qualify for delivery. 

Potted Small Fruits and Berries

Please contact us as soon as possible if you are unsatisfied with any of our potted fruit stock. Please view the specific Grow Guides for each product listed on our website. We do our best to select varieties that are cold hardy to the region and offer the best tastes and yields. These products are unavailable for shipping, but may qualify for delivery. 

Asparagus Crowns

Please contact us as soon as possible if you are unsatisfied with our asparagus crowns. Please note that bare-root asparagus crowns will be slightly dehydrated from storage and transport. It is recommended to soak them in non-chlorinated, room-temperature water for 4-6 hours before planting. Asparagus crowns should be planted as soon as the soil can be worked to avoid extra desiccation; if storage is needed, please contact us at info@lindenlanefarms.ca or view our Asparagus Grow Guide. Only certain circumstances will be reviewed for replacement at the cost of shipping or credit.

Strawberry Crowns

Please contact us as soon as possible if you are unsatisfied with our strawberry crowns. Please note that bare-root strawberry crowns will be slightly dehydrated from storage and transport, and may begin to look poor. Strawberry crowns should be planted as soon as the soil can be worked to avoid extra desiccation; if storage is needed, please contact usat info@lindenlanefarms.ca or view our Strawberry Grow Guide. Only certain circumstances will be reviewed for replacement at the cost of shipping or credit.

Bareroot Cane-fruits

Please contact us as soon as possible if you are unsatisfied with our bareroot canes. Please note that they may appear life-less because they are dormant for transport.  Canes should be planted as soon as the soil can be worked to avoid extra desiccation; if storage is needed, please contact usat info@lindenlanefarms.ca or view our Bare-root Cane Grow Guide. Only certain circumstances will be reviewed for replacement at the cost of shipping or credit.

Organic Herb Plugs

Please contact us as soon as possible if you are unsatisfied with our herb plugs. Please note that plugs look poor upon arrival due to shipping. Please place pugs into pots or final planting location, ensuring that they are well watered to become best established. Only certain circumstances will be reviewed for replacement at the cost of shipping or credit.

Organic Sweetpotato Slips

Please contact us as soon as possible if you are unsatisfied with our sweetpotato slips. Please note that slips may arrive yellow and look poor. Please place slip roots in non-chlorinated, room-temperature water in a warm and a bright location to rejuvenate before planting. Only certain circumstances will be reviewed for replacement at the cost of shipping or credit.

Organic Seed Garlic

Please contact us as soon as possible if you are unsatisfied with our seed garlic.  We do our best to provide clean, diseae-free seed for producers and home-gardeners. Please note that seed garlic may have begun to sprout before delivery due to vernalization. Only certain circumstances will be reviewed for replacement at the cost of shipping or credit.

Due to the growth of our farm and nursery, we have been unable to keep up with demand by growing everything ourselves. We grow our certified organic vegetable and herb transplants as well as some select berries/small fruits. For everything else, we ensure our growers and suppliers meet our requirements and standards that we pass on to you. Although not all of the products are certified organic, we ensure the products meet the requirements of the 12-month planting rules regarding the certification and are not sprayed before entering our farm. We can provide affidavits for certified growers for their certification documentation.

Shipping

Most nursery Stock is only available for pickup from the farm. Shipping of nursery items is not available due shipping restrictions and/or to size and weight. Bare-root asparagus crowns, cane-fruits, strawberry crowns, herb plugs, sweetpotato slips and seed garlic qualify for shipping. Please view our SHIPPING POLICY or email sales@lindenlanefarms.ca for a quote. 

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