Mail Order Qualifications & Pricing
Our website calculates some of the available shipping prices, however, due to the variations in sizes, weights and shipment conditions between products, certain products may require a shipping quote after checkout.
If your order qualifies for shipping at checkout but requires a shipping quote, you can select “CUSTOM SHIPPIN QUOTE REQUIRED” in the payment section the “PLACE ORDER” to complete your order, which will reserve your order and notifies us of your quote inquiry. Please contact us if you have not received your quote within 5 business days after placing your order.
If no mail order options are available, then at least one item in your cart does not qualify for shipping. If your order does not qualify for mail order shipping, please select the appropriate pickup date and/or location, or adjust your order to items that qualify for shipping.
Mail Order Providers
Orders that qualify for shipping are shipped via Canada Post.
If you would like to use another service provider other than Canada Post for shipping, it is your responsibility to organize the shipment and contact us at email@example.com to confirm the details.
Please allow a reasonable time for orders to reach you. If you feel your order has been unduly delayed, please check with your local post office before contacting us.
We will not be held liable for issues regarding shipping wait times or delays. The customer is responsible for any issues outside of our control. We will work with both the customer and shipping company to find a resolution when available.
Shipping Outside of BC
Most plant products that qualify for shipping can be sent outside of BC within Canada. Certain plant products may have additional regulations that limit where we can send within Canada. Other products such as tools and clothing also qualify for shipping within Canada.
Shipping Outside of Canada
We are unable to ship all plant products outside of Canada, however other items such as tools and clothing may qualify for an international shipping quote.
Oversize Postal Surcharge
Due to the weight and/or dimensions of some products or a collection of multiple products, the shipping price may incur an additional postal surcharge. That surcharge is indicated on the product page and is added to your order upon checkout.
Shipping Times of Perishable Plant Products
We do our best to ensure that you receive your product at the proper time for planting.
Perishable plant products requiring spring planting including asparagus crowns, bare-root cane-fruits and strawberry crowns will begin shipping in April, commencing with customers located in the higher hardiness zones.
Herb plugs are shipped from April to July dependent on cold hardiness and availability.
Sweetpotato slips are shipped in June to avoid chilling injury during transport.
Seed garlic will begin shipping in mid-September commencing with customers located in the lower hardiness zones.
For those ordering after these shipping dates, you can expect delivery arrival approximately two to three weeks after you have placed your order (most locations) unless we consider it still too early or late for your region.
Spring Plant Reservations (SPRs) over $500 qualify for free local delivery within a 30-minute drive of Krestova. This order total ($500) only applies to the total value of live plant products and cannot be combined with other offers. We are unable to accommodate individual home deliveries for orders under $500 at this time.
Customers who are residents of Alberta, British Columbia, Saskatchewan, Manitoba, Quebec, and the Territories pay 5% GST. Customers from Newfoundland & Labrador, New Brunswick, Nova Scotia and P.E.I. pay 15% HST and customers from Ontario pay 13% HST. GST/HST is payable on all items including shipping, handling and surcharges except zero-rated items.
Revenue Canada does not require GST/HST on zero-rated (0%) items such as ‘basic groceries’ including fresh vegetables and fruits, and ‘agricultural products’ such as fertilizers and large quantities of seeds. GST/HST must be collected on fruiting plants, clothing, tools and other products.
Due to our business sizing category, we are not required to charge or remit BC PST taxes. Many of the items we sell are PST exempt in British Columbia including fresh produce, fruiting plants, and agricultural products. It is up to our customers to declare their local governing PST for qualifying items such as clothing and tools.
Last Updated: 01/10/22