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QUALITY CLAIMS

We have created an easy way to start a claim. Linden Lane Farms is committed to offering high-quality products and wants to ensure your success!

To start your claim under our Plant Quality Guarantee, Bare-root Plant Guarantee, or against another other product that does not meet your satisfaction, please review the details and submit the required information below. 

Plant Quality Guarantee

We guarantee that all plants sold are considered alive, true to type and when given proper care, will grow and thrive. If you have any concerns about the quality of your ordered plants, please file a claim within 10 days of receiving your order. 

Bare-root Plant Guarantee

In addition to our standard Plant Quality Guarantee, we guarantee that our bare-root plants will break dormancy in their first year. We currently have a 97% success rate! All bare-root plants that, when cared for correctly, fail to leaf out by August 1st of the purchase year, will be eligible for a full replacement credit. All bare-root plants that leaf out, but die before August 1st, when cared for correctly, will be eligible for a credit valued at half the original sale price. All Bare-root Plant Guarantee claims must be made no later than August 15th of that purchasing year.

Submitting a Claim

You are required to submit photos of the plant/product, write a description of care and provide proof of payment. Due to the nature of growing plants (weather, care, etc.), only certain circumstances will be reviewed for replacement or store credit. We reserve the right to deny a claim if we find evidence that the plant was neglected or damaged due to customer error or lack of care.

Last Updated: 01/10/22

START YOUR CLAIM BELOW

    Phone Number (required)

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    Order/Invoice Number (if available)

    Date of Purchase (required)

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    Product Value (required)

    Product description (required)

    Description of issue

    What outcome are you looking to achieve?

    Images for claim - Include all relevant information including tags, proof of payment, the product and surrounding environment
    (Max 3mbgif, jpg, jpeg, png, pdf)

    (required)

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